Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@avvaaustralia.com.au. Please note that returns will need to be sent to the following address: 13 Laurel street carramar NSW-2163

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@avvaaustralia.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@avvaaustralia.com.au.

No Change of Mind Returns

Please choose carefully when placing your order. We do not offer refunds, returns, or exchanges for change of mind.
If you have any questions about a product before purchasing, our team is happy to assist you to ensure you make the right choice. Free feel  to visit our warehouse 

Faulty Product Returns

Products may be returned if they are faulty, provided they are in the same condition as when purchased and accompanied by the original receipt.
Please contact our team as soon as the fault is identified so we can assess the issue and assist you with a replacement or appropriate solution