Shipping & Refund Policy
Clear, transparent guidelines for Australia-wide delivery & hassle-free returns
Order Processing & Dispatch Times
Orders are carefully prepared and dispatched within the timeframe shown at checkout. You will receive tracking details once your order is on its way.
Australia-Wide Shipping Rates & Delivery Estimates
Shipping rates and estimated delivery windows are calculated at checkout based on your delivery address and order size.
Damaged Items & Transit Guarantee
Please contact us promptly with your order details and clear photographs so we can assess and resolve transit damage.
30-Day Return & Exchange Policy
Eligible items may be returned or exchanged within 30 days, subject to our return conditions and the item being in its original condition.
How to Initiate a Return or Refund Request
Contact our customer care team with your order number and request details. We will guide you through the next steps.
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